Shipping & Returns:

Below are the details regarding our shipping process and return policy.

1. Shipping Locations

We are pleased to offer worldwide shipping. Delivery times and rates may vary depending on your location and the shipping option you select at checkout.

2. Processing Time

Orders are processed within 1-3 business days after payment is confirmed. During peak periods or live sale events, processing times may be extended. We will notify you of any significant delays in processing.

3. Shipping Options

We offer a range of shipping options, including standard, expedited, and express services, depending on your location. Rates and estimated delivery times will be provided at checkout.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking details to follow your package’s journey to you. Please allow up to 24 hours for the tracking information to update.

5. Customs and Duties

For international orders, additional customs fees, duties, or taxes may apply based on your country’s regulations. These fees are not included in the product price or shipping cost and are the buyer’s responsibility.

Returns, Refunds, and Cancellations

AT I AM LUXURY, ALL SALES ARE FINAL. DUE TO THE NATURE OF OUR PRODUCTS, WE DO NOT OFFER RETURNS, REFUNDS, OR CANCELLATIONS.

1. No Returns or Exchanges

We do not accept returns or exchanges for any items, including both new and preloved luxury goods. Please review the product descriptions, photos, and details carefully before making your purchase. If you have any questions or need further information about an item, feel free to contact us before completing your order.

2. No Cancellations

Once an order is placed, it cannot be canceled. We process orders promptly to ensure fast delivery, so please be certain about your purchase before confirming your order.

3. Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect item, please contact us within 48 hours of receiving your package. Be sure to include photos and a detailed description of the issue. We will review the situation and determine the appropriate next steps.