SHIPPING & RETURNS:
Below are the details regarding our shipping process and return policy.
1. Shipping Locations
We are pleased to offer worldwide shipping. Delivery times and rates may vary depending on your location and the shipping option selected at checkout.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. During peak periods or live sale events, processing times may be extended. We will notify you of any significant delays.
3. Shipping Options
We offer a range of shipping options, including standard, expedited, and express services, depending on your location. Rates and estimated delivery times will appear at checkout.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details to follow your package’s journey.
Please allow up to 24 hours for tracking information to update.
5. Customs and Duties
For international orders, additional customs fees, duties, or taxes may apply based on your country’s regulations. These fees are not included in the product price or shipping cost and are the buyer’s responsibility.
6. Lost, Stolen, or Missing Packages
Once an order has been marked delivered by the carrier, I AM LUXURY is not responsible for lost, stolen, or undelivered packages. We are not liable for any packages that show as delivered in the carrier’s tracking system but are not received by the customer.
We strongly recommend choosing a signature-required shipping option or shipping to a secure location whenever possible to ensure safe delivery.
If your package shows as delivered but you did not receive it, please:
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Verify the shipping address provided at checkout.
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Check with neighbors, household members, or your local carrier office.
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Contact the shipping carrier directly to open a claim.
While we are unable to refund or replace orders marked as delivered, our team is happy to assist you in the claim process if applicable.
RETURNS, REFUNDS, AND CANCELLATIONS
At I AM LUXURY, all sales are final. Due to the nature of our products, we do not offer returns, refunds, or cancellations.
1. No Returns or Exchanges
We do not accept returns or exchanges for any items, including both new and preloved luxury goods.
Please review the product descriptions, photos, and details carefully before completing your purchase.
If you have any questions or need additional information about an item, feel free to contact us prior to placing your order.
2. No Cancellations
Once an order is placed, it cannot be canceled. We process orders promptly to ensure timely delivery, so please be certain about your purchase before confirming checkout.
3. Damaged or Incorrect Items
In the rare event that you receive a damaged or incorrect item, please contact us within 48 hours of receiving your package.
Include photos and a detailed description of the issue in your message.
Our team will review your case promptly and determine the appropriate next steps.
